Shipping policy

Shipping Policy

At A.K O'CONNELL & B.M O'CONNELL, we understand that your carpet purchase is a central element of your interior design. We work hard to ensure that your cut pile or loop pile carpets are carefully rolled, securely wrapped, and delivered swiftly right to your door.

Shipping Rates & Tiered Options

To provide maximum value to our valued customers worldwide, we offer simple and transparent shipping structures based on your total order amount:

  • Orders under $10.00 USD: Standard Shipping Fee of $5.99 USD.

  • Orders $10.00 USD and over: FREE SHIPPING on all eligible orders!

Processing & Handling Times

  • Order Processing Time: All orders are verified, packaged, and dispatched within 1 to 3 business days (excluding weekends and public holidays) after order confirmation.

  • Custom/Bulk Orders: Large roll requests or specialized cuts may require an extra 1–2 days of handling. You will be notified promptly via email if any handling extension is required.

Delivery Estimates & Transit Times

Once dispatched, estimated delivery times vary depending on your destination:

Destination Region Estimated Shipping Duration
Australia (Domestic) 3 – 7 Business Days
North America (USA & Canada) 7 – 12 Business Days
Europe & UK 8 – 14 Business Days
Rest of the World 10 – 18 Business Days

Note: Delivery times are estimates and may occasionally be impacted by weather events, peak holiday seasons, or customs clearance delays.

Tracking Your Order

Once your carpet order leaves our warehouse, an automated shipping confirmation email containing a tracking number and tracking link will be sent to your registered email address. Please allow up to 24 to 48 hours for the tracking system to reflect active status updates.

Customs, Duties, and Import Taxes

For international shipments:

  • Packages may be subject to import taxes, customs duties, and handling fees levied by the destination country.

  • A.K O'CONNELL & B.M O'CONNELL is not responsible for any external customs fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Wrong Address Disclaimer & Undeliverable Packages

It is the buyer’s responsibility to ensure that the entered shipping address is 100% accurate.

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer may be responsible for the re-shipping fees.

  • If you realize you have entered an incorrect address, please contact us immediately at [email protected] within 12 hours of placing your order.