Return and Refund Policy

Effective Date: September 21, 2026

At FormFolk.shop, we believe that every rug should bring warmth, comfort, and personality into your living space. Our collection of shearling rugs and loop pile rugs is carefully selected to help customers create inviting interiors with texture, softness, and timeless style. We understand that sometimes a product may not meet your expectations, and we have created this Return and Refund Policy to provide a clear and fair experience.

This Return and Refund Policy applies to all purchases made through https://www.formfolk.shop/ and explains the conditions, procedures, and requirements for requesting returns, exchanges, or refunds.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The rug must not show signs of installation, washing, cutting, alteration, damage, or excessive handling.
• The product must include all original packaging materials, tags, accessories, and documentation.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

Because rugs are household products that may collect dust, odors, or signs of use once opened and placed in a living environment, we reserve the right to refuse returns that do not meet our condition requirements.

2. Non-Returnable Items

Certain items may not qualify for return, including:

• Products that have been used, washed, stained, or damaged after delivery.
• Items returned without original packaging.
• Products modified or customized according to customer requests.
• Clearance, promotional, or final-sale items where stated at the time of purchase.

3. Return Request Process

To begin a return request, customers must contact our customer service team:

Email: [email protected]

Please include:

• Full name
• Order number
• Product name
• Reason for return
• Photos showing the condition of the product if applicable

Our team will review your request and provide return instructions if the request meets the requirements.

Customers should not send products back before receiving return authorization. Unauthorized returns may not be accepted.

4. Return Shipping Responsibility

Unless the item arrives damaged, defective, or incorrect due to our error, customers are responsible for return shipping costs.

If the return is approved because:

• The wrong product was shipped;
• The product arrived damaged;
• A manufacturing issue occurred;

FormFolk.shop will review the situation and may provide appropriate assistance, including replacement or refund options.

5. Refund Process

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be processed to the original payment method used during checkout.

Please allow reasonable processing time for:

• Return inspection;
• Payment processor handling;
• Bank or card issuer processing periods.

Refund timing may vary depending on your financial institution.

6. Damaged or Incorrect Orders

Customers should inspect their order upon delivery.

If your item arrives damaged, defective, or different from what was ordered, please contact us within 7 days of delivery with:

• Order information;
• Description of the issue;
• Supporting photographs.

We will work to provide a suitable resolution.

7. Oklahoma Consumer Rights

Nothing in this policy is intended to limit any rights or protections available to consumers under applicable federal or Oklahoma laws. FormFolk.shop operates with a commitment to honest transactions, accurate product descriptions, and fair customer service practices.