Privacy policy

Privacy Policy

This Privacy Policy describes how A.K O'CONNELL & B.M O'CONNELL ("we," "us," or "our"), operating the e-commerce store 1gx1ms-wh.myshopify.com, collects, uses, protects, and discloses your Personal Information when you visit, browse, or make a purchase from our site.

We treat your privacy with the highest degree of respect and are committed to complying with global data protection standards, including Australia’s Privacy Act 1988 and GDPR principles.

1. Information We Collect

When you interact with our store, we collect various categories of information to provide a smooth, customized shopping experience:

  • Device & Technical Information:

    • What we collect: Web browser version, IP address, time zone, cookie identifiers, pages viewed, search terms, and interaction metrics.

    • Purpose: To load the website accurately, optimize store layout, and perform data analytics to enhance user experience.

    • Method of collection: Automatically collected using cookies, log files, web beacons, and tags.

  • Order & Transaction Information:

    • What we collect: Full name, billing address, shipping address, payment information (including masked credit card details, payment processor tokens), email address, and phone number.

    • Purpose: To fulfill orders, process payments, arrange shipping, issue invoices/order confirmations, communicate with you, and screen for potential risk or fraud.

  • Customer Support Information:

    • What we collect: Inquiries, correspondence logs, emails sent to [email protected], and photos uploaded for returns or reviews.

2. How We Use Your Information

We utilize your Personal Information for legitimate business purposes, including:

  • Processing and delivering your Cut Pile and Loop Pile carpet orders.

  • Communicating order updates, tracking details, and support responses.

  • Protecting our store against fraudulent transactions and cyber threats.

  • Sending tailored promotional offers, care guides, and updates (only if you have explicitly opted in).

3. Sharing & Disclosing Personal Information

We do not sell, rent, or trade your personal information. We share your information solely with trusted third-party service providers who assist us in operating our business:

  • Shopify: Our e-commerce platform provider. You can read more about how Shopify uses your Personal Information here.

  • Payment Processors: Secure gateways (such as Stripe, PayPal) to handle financial transactions safely.

  • Logistics & Carriers: Freight partners who deliver your carpets directly to your address.

  • Legal Compliance: We may share information to comply with applicable laws, legal regulations, court orders, or enforceable governmental requests.

4. Cookies & Tracking Technologies

Our store uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your cart contents while you shop.

  • Keep you logged in securely.

  • Understand your preferences based on previous or current site activity.

You can choose to disable cookies through your individual browser settings. However, disabling cookies may limit your access to certain functional features of our website.

5. Your Data Rights

Depending on your geographic location, you may have the following rights regarding your personal data:

  • Right of Access: Request copies of the personal data we hold about you.

  • Right to Rectification: Request that we correct any inaccurate or incomplete details.

  • Right to Erasure ("Right to be Forgotten"): Request that we delete your personal data under certain conditions.

  • Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link provided at the bottom of our emails.

To exercise any of these rights, please contact our Data Protection Coordinator at [email protected].

6. Data Security & Storage

We implement industry-standard administrative, technical, and physical security measures to shield your personal information from loss, theft, misuse, unauthorized access, disclosure, or alteration. All transaction data is encrypted using Secure Sockets Layer (SSL) technology.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, legal requirements, or regulatory rules. The updated version will be posted directly on this page with a revised date.